Don't Apologize to Customers!
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Watch this before you talk to your next angry customer (3 Keys to De-escalating)
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How to Apologize to Customers?
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7 Ways to Respond When A Customer Uses Microaggressions
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DO NOT say "I'm Sorry"! Apologize PROPERLY in English!
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What to Say When a Customer Cusses at You and 4 Other Tough Situations
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How to Build Rapport in Customer Service | Call Center
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10 Things You Should NEVER Say in Customer Service
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