10 Things You Should NEVER Say in Customer Service
14:22
How to Improve Active Listening for Call Center Agents
25:43
Mock Call with an Irate Customer with Call Flow Guide
16:20
Banking/Financial Mock Call Script - Lost Card
15:22
Customer Service Vs. Customer Experience
35:21
57 Phrases to De-escalate Any Angry Customer
15:26
Poor vs Great Customer Service - Telco Troubleshooting
20:10
How to Empathize in Call Center Customer Service | Scripts, Mock Calls
1:54:48