What to Say When a Customer Cusses at You and 4 Other Tough Situations
8:45
What do you do when you can't give the customer what they want?
35:21
57 Phrases to De-escalate Any Angry Customer
19:09
How to Get a Customer to Stop OverTalking You & MORE Questions!
14:51
Get Customers to Accept Your Word As Final - a Mini Workshop!
30:20
Are VPNs even safe now? Hacker Explains
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10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre
11:47
Don't Apologize to Customers!
11:27