Master Class: How to Improve a Service Culture Fast
28:16
Master Class: Improving Service Quality
1:01:09
Master Class: Service Quality - The Gaps Model & Diagnosing Quality Shortfalls
51:19
Master Class: Managing Customer Loyalty
25:36
Master Class: Service Robots & AI
19:21
Master Class: B2B Service Transformation: How to Move from Products to Solutions
10:42
Can You Think of 3 Global Service Brands?
28:01
Master Class: Intelligent Automation, AI & Service Robots
21:49