Master Class: Managing Customer Loyalty
19:21
Master Class: B2B Service Transformation: How to Move from Products to Solutions
1:01:09
Master Class: Service Quality - The Gaps Model & Diagnosing Quality Shortfalls
21:49
Master Class: Corporate Digital Responsibility (CDR)
3:22:29
Upbeat Lofi - Deep Focus & Energy for Work [R&B, Neo Soul, Lofi Hiphop]
1:04:19
Master Class: The Service Revolution & Its Implications for Strategy
28:16
Master Class: Improving Service Quality
4:00:37
4 Hours Chopin for Studying, Concentration & Relaxation
29:37