Master Class: Intelligent Automation, AI & Service Robots
30:25
Master Class: How to Improve a Service Culture Fast
21:49
Master Class: Corporate Digital Responsibility (CDR)
1:04:19
Master Class: The Service Revolution & Its Implications for Strategy
25:36
Master Class: Service Robots & AI
1:01:09
Master Class: Service Quality - The Gaps Model & Diagnosing Quality Shortfalls
10:07
The Difference Between Intelligent Automation and Artificial Intelligence
58:20
Think Fast, Talk Smart: Communication Techniques
57:55