Master Class: Managing Customer Loyalty
19:21
Master Class: B2B Service Transformation: How to Move from Products to Solutions
28:16
Master Class: Improving Service Quality
12:28
What is customer service ? The 7 Essentials To Excellent Customer Service
1:04:19
Master Class: The Service Revolution & Its Implications for Strategy
20:49
10 Innovative Customer Loyalty Programs (And How To Start Yours)
21:17
Master Class: Platform Business Models
1:01:09
Master Class: Service Quality - The Gaps Model & Diagnosing Quality Shortfalls
30:25