Creating Capacity Plan & Hiring File Part - 1
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28:05
Creating Capacity Plan & Hiring File Part - 2
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35:03
WFM Scheduling - Part 1
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35:08
WFM Scheduling - Part 2
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8:48
Basic Call Center Metrics and Formulas
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36:42
WFM Scheduling based on Erlang Calculation Part - 1
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20:07
Improve Your English | English Story Level 1| Learn English Stories
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41:21
DUPOINT ANALYSIS AND CASH FLOW
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45:12