Creating Capacity Plan & Hiring File Part - 2

33:31
Creating Capacity Plan & Hiring File Part - 1

35:56
Deciding FTE's Hours , Deciding In Office and OOO Shrinkages & Requirement Calculation Part - 1

58:37
Webinar 'Erlang and Capacity Calculations' by Ger Koole PhD. - CCmath

14:34
Excel Demo of Call Center WorkForce Management (WFM) with Tickets, Calls and Site Visits.

10:57
Mastering Call Forecasting and Shift Planning: Essential Strategies Revealed

33:31
Creating Capacity Plan & Hiring File Part 1

30:28
Programming Fundamentals 2/4/2025 part 2

13:03