Creating Capacity Plan & Hiring File Part - 2
33:31
Creating Capacity Plan & Hiring File Part 1
35:56
Deciding FTE's Hours , Deciding In Office and OOO Shrinkages & Requirement Calculation Part - 1
33:31
Creating Capacity Plan & Hiring File Part - 1
35:08
WFM Scheduling - Part 2
46:02
Excel Day 5
58:37
Webinar 'Erlang and Capacity Calculations' by Ger Koole PhD. - CCmath
14:34
Excel Demo of Call Center WorkForce Management (WFM) with Tickets, Calls and Site Visits.
8:02