Webinar 'How to make an efficient Contact Center Schedule' by Ger Koole PhD - CCmath
48:36
Webinar 'The Erlang Chat Formula: Accurate Safety Staffing for Chat' by Ger Koole PhD - CCmath
52:37
Webinar 'Mastering Multi-Skill Staffing in Contact Centers' by Ger Koole PhD - CCmath
53:47
Webinar 'Forecasting Accuracy' by Prof. dr. Ger Koole - CCmath
35:19
Schedule Inflex and Efficiency /Deciding best agent's shift for efficient schedule based on workload
54:14
Investing in Net Lease REITs - Discussion with Agree Realty (ADC)
58:20
Think Fast, Talk Smart: Communication Techniques
10:35
CALL CENTER 101: Schedule Adherence + 3 Quick Tips and Best Practices
42:14