How to Empathize in Call Center Customer Service | Scripts, Mock Calls
16:20
Banking/Financial Mock Call Script - Lost Card
16:55
10 Things You Should NEVER Say in Customer Service
19:16
Mock Call with a Verbally Abusive Customer (with Explanation)
21:07
4 Customer Personality Types | Customer Service
12:46
Empathy, Acknowledgement, Reassurance with Sample Scripting & Tips to be Empathetic | FREE TRAINING
11:05
The Most Important Call Center Metrics to Track
13:29
How to Avoid Dead Air on Calls (3 Techniques with Scripts)
15:26