28:05

Creating Capacity Plan & Hiring File Part - 2

33:31

Creating Capacity Plan & Hiring File Part - 1

5:14

The 3 Strategies for Capacity Planning

35:08

WFM Scheduling - Part 2

8:48

Basic Call Center Metrics and Formulas

6:18

Agile Velocity and Capacity Planning Relationship

31:26

WFM Scheduling - Part 5 ( Erlang Calculation Based )

1:32:04

Ultimate Resource Management in Excel | STEP by STEP | Prioritise up to 3 Projects and 4 Teams