Can You Think of 3 Global Service Brands?
1:04:19
Master Class: The Service Revolution & Its Implications for Strategy
25:36
Master Class: Service Robots & AI
18:33
The 9 Most Successful Business Models Of Today
58:20
Think Fast, Talk Smart: Communication Techniques
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Master Class: Service Quality - The Gaps Model & Diagnosing Quality Shortfalls
22:10
The Future of MBA Education & the "Ivy League" of Asian Business Schools
30:25
Master Class: How to Improve a Service Culture Fast
21:17