12:19

15.4 Communication (verbal & non verbal)

25:22

3. Role of section officer, LDC, UDC , STENO etc

16:31

How to Stop Procrastinating and Finally Take Action

19:04

11. Office layout & machines used in office ( printer, scanner, computer, recorder etc)

14:19

15.1 Staff behaviour--MARS model(motivation, Ability,Role & responsibility,situation i.e. resources

19:36

10. Desk Officer sys (DSS+OS- OS given more responsibility -authenticate orders+ Steno+UDC)

17:36

15.5 Communication barriers and its solutions

20:13

12.2 Files (record,index,transfer, retrieve, review & Weed out-pub records Act, Deptt record officer