The Business Value of Customer Experience - Kerry Bodine, at USI
22:54
L'éloge de la gentillesse - Emmanuel Jaffelin, à l'USI
40:47
Tailoring the 21 Century Customer Experience
15:22
Customer Service Vs. Customer Experience
49:59
Penser comme un mentaliste : anticiper les crises et surmonter l'incertitude -Rémi Larrousse à l'USI
14:59
'How I stole great customer service - with pride!' | Lisa Ekström | TEDxLundUniversity
19:31
Welcome to the Experience Economy - Joe Pine
18:45
Experience Management (XM) and Customer Experience (CX) with Alicia Tillman, SAP (CxOTalk)
15:31