Empathy, Acknowledgement, Reassurance with Sample Scripting & Tips to be Empathetic | FREE TRAINING
11:15
Handling Difficult Calls - Managing Emotions and Tips to Stay Calm in Calls | FREE TRAINING
13:33
Customer Service English: Calming Frustrated Customers
14:15
Positive Scripting in Call Center Customer Service (With Sample Verbiages)
44:11
Think Faster, Talk Smarter with Matt Abrahams
58:20
Think Fast, Talk Smart: Communication Techniques
9:36
Positive Language - Common Trigger Words Customers Don't Want to Hear | With Sample Positive Scripts
11:55
20 Damn Good Empathy Phrases for Customer Service
19:13