Why BAD services are good for you / Lou Downe / Ep. #205
1:12:13
Exploring The Materials of Service Design / Simon Clatworthy / Ep. #204
1:01:04
How to Design Service Endings That Don't Stink / Joe Macleod / Ep. #207
38:01
FBTB 2024: Lou Downe - Bad services: Why services fail and what we can do to make them work
33:01
Lessons from service design with author Lou Downe
54:21
OM System and 'AWESOME Introverts'!
56:08
How DesignOps helps you Focus on What Matters / Meredith Black / Ep. #210
1:00:13
Confessions of a Journey Management Pioneer / Florian Vollmer / Ep. #213
45:22