Multiple Personas on One Customer Journey Map: Why, When, and How
58:28
How to Create a Customer Journey Map: Insurance Case Walkthrough
59:39
Facilitating Journey Mapping Workshops Online: Tips and Tricks
48:06
Why Build Multi-Persona Journey Map vs Single Persona Map
43:49
Customer Journey Mapping in Telehealth: Case Overview and Best Practices
59:20
Customer Journey Mapping 101: Building a Map in Real Time
22:03
Finding the Moments of Truth: Customer Journey Mapping to Better Serve Your Customers
29:32
Five common mistakes teams make when User Story Mapping (from the author)
44:37