Master Class: Corporate Digital Responsibility (CDR)
28:01
Master Class: Intelligent Automation, AI & Service Robots
1:04:19
Master Class: The Service Revolution & Its Implications for Strategy
21:17
Master Class: Platform Business Models
51:19
Master Class: Managing Customer Loyalty
28:16
Master Class: Improving Service Quality
30:25
Master Class: How to Improve a Service Culture Fast
1:01:09
Master Class: Service Quality - The Gaps Model & Diagnosing Quality Shortfalls
25:36