A Customer Journey Map is not a ****ing deliverable / Marc Stickdorn / Episode #1
28:46
Marc Stickdorn – Doing is the Hard Part: How to Embed Service Design in Organizations
39:08
Should you design services or experiences? / Joe Pine / Episode #50
50:35
The origins and future of Journey Management with Marc Stickdorn
15:56
The 8 Steps To Creating A Customer Journey Map
9:32
Um plano não é uma estratégia
1:01:25
[CU2013] Marc Stickdorn: Service Design Thinking
15:25
What is a Customer Journey Map
59:47